Terms and Conditions

Name

Little Kids English Preschool, z. ú. (registered institute)

Registered office

Velké náměstí 27/19, Vnitřní Město, 397 01 Písek

Premises

V Koutě 91, 397 01 Písek (where services are provided)

Company ID (IČO)

298 36 018

Registration

Register of Institutes kept by the Regional Court in České Budějovice, section U, entry 223

Represented by

Lukáš Konečný, Director

Email

info@littlekidspisek.cz

Phone

+420 723 846 451

Contact

contact form

We are not VAT payers. All prices on this website and in our app are in Czech crowns (CZK) and are final – nothing is added on top.

These terms govern the relationship between us and you as a customer when ordering the following services and products:

• digital content – the e-book and the workshop recording (Part B),
• activities and clubs ordered in the app at app.littlekidspisek.cz (Part C),
• childcare group attendance – tuition (Part D),
• children's parties, kids' corners, rentals, balloon decorations, cake and catering (Part E).

The customer is usually a parent or other legal guardian of a child, i.e. a consumer. Matters not covered here are governed by Act No. 89/2012 Coll., the Civil Code, and, for consumers, also by Act No. 634/1992 Coll., on Consumer Protection. Childcare group attendance is additionally governed by Act No. 247/2014 Coll., on the Provision of Childcare Services in a Children's Group.

If we conclude a written contract with you (typically a childcare contract or an event contract), its wording takes precedence over these terms. By submitting an order or signing a contract you confirm that you have read these terms.

• Prices are stated in CZK, are final, and we are not VAT payers.
• The price that applies is the one shown on the website, in the app or in our written offer at the moment you submit or confirm the order.
• For parties and decorations the website shows price ranges; you always receive the exact price in advance in an offer, and the order becomes binding only once you confirm it.
• The only cost beyond the price is travel to a party or event outside Písek: up to 15 km from our premises is included, each additional kilometre costs 8 CZK (one-way distance from our premises to the venue). We charge nothing else.

You can pay in the following ways:

• By payment card online (Visa, Mastercard) via the ThePay payment gateway operated by ThePay.cz, s.r.o., a payment institution supervised by the Czech National Bank. Your card number never reaches us – you enter it directly on the gateway page.
• By bank transfer to account 6725039399/0800 (Česká spořitelna, IBAN CZ3908000000006725039399) with the variable symbol stated on the invoice. We send a QR code you can scan in your banking app.
• With top-up credit in the app (activities and clubs only, Art. 17).
• Via the SimpleShop ordering system (e-book and workshop recording only) – by card or transfer according to its current options.

We charge no fee for any payment method. We do not collect cash, with the exception of the refundable rental deposit (Art. 28). We send the payment receipt by email; app customers also find it in the app. When each payment is due is stated for the individual services in Parts B to E.

We do not ship any goods, so there is no postage. You receive our services as follows:

• Attendance, activities and clubs take place at our premises, V Koutě 91, 397 01 Písek, unless a different location is stated for a specific activity (trip, theatre).
• Parties, kids' corners and decorations come to you – at home, at a wedding or in a rented venue. Rented equipment is collected at our premises or delivered (Art. 28).
• The e-book and workshop recording are made available online immediately after payment (Art. 12).

As a consumer you have the right to withdraw from a contract concluded at a distance (website, app, email) or away from our premises, without giving a reason, within 14 days of its conclusion. Just write to info@littlekidspisek.cz with your order number and a sentence stating that you withdraw. We refund the money within 14 days using the same method you paid with.

However, Section 1837 of the Civil Code sets out exceptions that apply to most of what we offer:

• Leisure services with a set date(Section 1837(j)) – parties, kids' corners, clubs and courses with a schedule, one-off events, day camps, the preschool trial run. These contracts cannot be withdrawn from; instead, the cancellation terms in Arts. 18 and 26 apply, which in most situations are more favourable to you than forfeiting the whole price.
• Digital content (Section 1837(l)) – the right of withdrawal expires once we make the content available with your express consent (Art. 13).
• Services we started providing at your request within the 14 days (childcare attendance, use of credit) – you may withdraw, but you pay a proportionate part of the price for the period during which we provided the service.

Unused top-up credit in the app is refunded to you at any time, regardless of the deadline (Art. 17).

We are responsible for the service taking place as described on the website, in the app or in the offer, and for digital content being free of defects when made available. Rights arising from defective performance are governed by Sections 1914 et seq. and, for digital content, Sections 2389a et seq. of the Civil Code.

How to make a complaint

• by email to info@littlekidspisek.cz, via the contact form, in person at our premises, V Koutě 91, 397 01 Písek, or by letter to our registered office, Velké náměstí 27/19, Vnitřní Město, 397 01 Písek;
• state your name, the order, receipt or contract number, what happened and what you are asking for (remedy, discount or refund);
• return any rented equipment you are complaining about to our premises – do not post anything, we will arrange transport with you;
• for services, complain without undue delay after discovering the defect, at the latest within 6 months; for digital content, within 2 years of it being made available.

How we handle a complaint

• We confirm receipt of the complaint by email, including the date we received it and what you are asking for.
• We decide how to handle it immediately, or within 3 working days in more complex cases. We settle the complaint no later than 30 days after it was made; otherwise you may withdraw from the contract.
• We inform you of the outcome by email (in writing on request) and send confirmation of the date and manner of settlement.
• Our first choice is to remedy the defect: we offer an alternative date, a replacement lesson or make the content available again. If that is not possible or we refuse a remedy, you are entitled to a reasonable discount or to withdraw from the contract and receive a refund within 14 days.

When we cannot accept a complaint

• You caused the defect yourself – for example by arriving late, not meeting the participation conditions (child's age, health, accompaniment) or not following the teacher's instructions.
• You did not use the service for reasons on your side (illness, other plans). That is not a defect but a cancellation – see Arts. 18, 22 and 26.
• For rented equipment, the damage occurred during your use; normal wear and tear, on the other hand, is not a defect and costs you nothing.
• For the e-book and workshop recording, you disagree with the authors' views or the advice did not work in your situation. A defect is a broken link, a corrupted file, an unplayable video or content that does not match the description.

Under Section 14 of Act No. 634/1992 Coll., on Consumer Protection, the body competent for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Prague 2, ID No. 000 20 869, adr.coi.cz. You may file a petition within one year of the day you first exercised with us the right that is the subject of the dispute. The procedure is free of charge for you.

The contact point for cross-border disputes is the European Consumer Centre Czech Republic, evropskyspotrebitel.cz.

Consumer protection is supervised by the Czech Trade Inspection Authority, personal data protection by the Office for Personal Data Protection (Pplk. Sochora 27, 170 00 Prague 7), trade licensing by the trade licensing office, and the childcare group by the Labour Office of the Czech Republic and the regional public health authority. Before going anywhere, though, get in touch with us – we resolve most things by email within a few days.

How we handle your and your child's personal data is described in our privacy policy. We take and publish photos and videos of children from activities and parties only with your express consent.

• E-book “How to Prepare Your Child for Their First Day of Preschool. And Yourself Too.” – an electronic book in PDF, 83 pages, in Czech, price 329 CZK.
• Workshop + e-book – a video recording of the workshop (42 minut) available online, in Czech, plus the e-book in PDF, price 913 CZK.

This is digital content not supplied on a tangible medium. The content is informative and educational; it does not replace medical, psychological or other professional care.

Orders are placed through the SimpleShop ordering and payment system. Before submitting you can check and correct your details. The contract is concluded when we confirm the order to your email. The price is a one-off – it is not a subscription and nothing renews automatically.

The content is made available immediately after payment – it appears on the order confirmation page and we also email the link, no later than 24 hours. The e-book is downloadable as a PDF; the workshop recording streams online, repeatedly and without a limit on views.

• We keep the content available for at least 24 months from purchase. If we had to stop earlier, we would give at least 30 days' notice so you can download it.
• Technical requirements: a current mainstream web browser, an internet connection and a PDF reader.
• If the email with the link does not arrive, check your spam folder and write to info@littlekidspisek.cz – we will resend it.

The 14-day right of withdrawal (Art. 6) expires for digital content once performance begins with your express consent (Section 1837(l) of the Civil Code). In the order you therefore tick that you agree to the content being made available immediately after payment and that you thereby lose the right of withdrawal; you receive confirmation of this consent in the email with your access. Without consent we make the content available only after 14 days. If you still feel the content does not match the description, write to us – we will work it out.

The e-book and the workshop recording are copyrighted works protected by Act No. 121/2000 Coll. You may use them solely for your own needs.

• The content may not be copied, distributed, published, sold or otherwise made available to others; the link is personal.
• In case of a breach we may revoke access without compensation; claims under the Copyright Act remain unaffected.

• Clubs and courses – blocks of lessons (mainly English with a native speaker) with the schedule stated in the offer.
• One-off events – workshops, themed afternoons, trips and similar events with a set date.
• Day programmes and day camps – full-day or morning programmes at our premises without overnight stays, for individual days or as a multi-day block (typically during school holidays).
• Preschool trial run – trial mornings for children aged 1 to 6; children under 3 only accompanied by a parent.
• Adaptation sessions – for younger children accompanied by a legal guardian, who stays for the whole time and does not hand the child over into our care.

Activities without accompaniment are open to children aged 3 and over (the child must turn 3 no later than the day of first participation), unless stated otherwise for a specific activity. For every activity the offer states the date, duration, age, price, what is included and what the child should bring.

We provide activities as a secondary activity of the institute under a trade licence. They are a leisure programme – they are not preschool education under the Education Act and do not fulfil compulsory preschool education.

• You order in the app after signing in to your account. Before submitting we show a summary: the selected activity, dates, child, total price and the applicable cancellation terms. Everything can be changed until you submit.
• The order is submitted with the button “Order with obligation to pay”. The contract is concluded once we confirm receipt of the order by email; the confirmation includes the summary and the wording of these terms.
• A place is firmly reserved only once fully paid. The price is due within 3 days of the order, but no later than before the activity starts; an unpaid order lapses after the deadline and we inform you by email.
• You pay by card via ThePay, by transfer according to the payment instructions (variable symbol = order number) or with top-up credit.
• If capacity has been filled in the meantime or there is an obvious error in the price or description, we may decline the order; payments received are refunded within 14 days.

We keep two kinds of credit in the app (1 credit = 1 CZK). They differ in whether they expire – please read this carefully.

• Top-up credit is a prepaid amount you top up by card or transfer and use for activities, special childcare group events (theatre, trips) and the like. It never expires. On request in the app or by email we refund any unused balance in full within 14 days, using the same method it was paid with; we refund the balance in the same way when an account is closed.
• Make-up and bonus credit is granted free of charge beyond what the law requires – as compensation for lessons and days excused in time (Arts. 18 and 22) or as part of promotions. It is valid for 30 days from being credited and then expires without compensation. It cannot be paid out in money. We point out the expiry date each time it is credited, in the app and by email.
• When paying, make-up and bonus credit is used first, then top-up credit.
• Credit is tied to your account (family) and can be used for any child on the account; it cannot be transferred to other people.

Activities with a set date cannot be withdrawn from (Art. 6). You can, however, cancel them on the following terms; the amount we keep is an agreed cancellation fee for the capacity we held for your child:

• Clubs, courses, one-off events, day camps, the preschool trial run – cancellation 14 or more days before the start: 100 % refund; 13 to 7 days: 50 % refund; less than 7 days or no-show: no refund.
• Individual days of a day programme – cancellation by 12:00 on the previous working day: 100 % refund (in money or, if you prefer, as credit); later: no refund.
• Excused club lesson (excused in the app by 12:00 on the previous working day): we credit make-up credit for a replacement lesson or another activity, valid for 30 days. An unexcused lesson is forfeited.
• Early termination for serious documented reasons (child's illness confirmed by a doctor, relocation): we refund a proportionate part of the price for the lessons and days after we receive the notice.
• Refunds are sent within 14 days using the same method you paid with.

If wecancel an activity (teacher's illness, insufficient enrolment, force majeure), we offer an alternative date or refund 100 % of the price within 14 days – whichever you choose. We may move a single lesson of a block to an alternative date, with at least 24 hours' notice.

• We take the child into our care from hand-over to the teacher until collection by a person you have listed in the app. We are responsible for the child during that time.
• We accept only healthy children. Report allergies, medication and health restrictions in advance in the app; if acute symptoms of illness appear, we will ask you to collect the child.
• Collect on time – after the activity ends we wait 15 minutes, then call you. Repeated late collection may be a reason to end participation.
• Equip the child according to the instructions for the specific activity (indoor shoes, spare clothes, a water bottle). We are not liable for valuables the child brings.
• We take photos and videos of children only with consent given in the app; consent can be withdrawn at any time.

Attendance is agreed in a written contractfor the provision of childcare services in a children's group under Section 13 of Act No. 247/2014 Coll. We conclude it before the child starts; it contains the scope of attendance, the fee, the operating rules and the care and education plan. This part of the terms summarises the rules that are reflected in the contract.

• Attendance is possible 3, 4 or 5 days a week; we do not offer 1–2 days. The group's capacity is 24 children, opening hours are 7:00–16:00 on working days, and the place of provision is our premises at V Koutě 91, Písek.
• Tuition follows the price list valid on the day the contract is concluded. The “child under 3” rate applies until 31 August following the child's third birthday; it therefore changes on 1 September, not on the birthday. We announce price list changes at least 2 months in advance; if you disagree, you may terminate the contract without notice as of the effective date of the change.
• The childcare group is entered in the register of children's groups kept by the Labour Office of the Czech Republic, and we provide childcare under the authorisation granted pursuant to Act No. 247/2014 Coll.

• Tuition is a monthly flat fee for the agreed scope of attendance. It is paid in advance, always by the 15th of the previous month, based on the invoice we email (variable symbol = contract number). You can pay by card via ThePay or by transfer with a QR code.
• Meals at 150 CZK per day of attendance are billed separately – in advance as a deposit based on the agreed attendance, with a monthly settlement according to the days actually taken. Any overpayment is carried over to the next month or refunded on request.
• An extra day beyond the agreed scope can be booked in the app subject to available capacity, at the price list rate plus meals.
• If payment is late we send a reminder. If the delay exceeds 30 days after the reminder, we may suspend the child's attendance until the debt is paid, or terminate the contract (Art. 23). We charge no default interest or contractual penalties.

• Missed days are not refunded from tuition – it is a flat fee for a reserved place. Instead, you can make them up.
• If you excuse the child in the app by 12:00 on the previous working day, we credit make-up credit: 1 for a full day, 0.5 for a half day. A later excuse or an unexcused absence does not give rise to a make-up day.
• Make-up credit is valid for 30 days from when it arises and then expires without compensation (Art. 17). You book the make-up day yourself in the app subject to available capacity.
• No meal fee is charged for an excused day – it is not included in the settlement.

• The contract is concluded for an indefinite period; the start date and any adaptation period are agreed individually.
• You may terminate the contract at any time in writing (by email or letter) without giving a reason. The notice period is one month and starts on the first day of the month following delivery of the notice; it therefore always ends on the last day of a calendar month. Tuition is payable for this period even if the child no longer attends.
• We may terminate the contract with the same notice period only for serious reasons: payment more than 30 days overdue after a reminder, repeated serious breaches of the operating rules, or closure of the childcare group – in that case with a notice period of two months.
• The contract can be ended by agreement at any time. Overpaid tuition and meal fees are refunded within 14 days of the end of the contract.
• We charge no enrolment fee or any other fee on starting or ending attendance.

Children's party programmes (at your home or in a rented venue), kids' corners with teachers at weddings and events, balloon decorations, rental of children's furniture and toys, venue sourcing, and cake or catering from local confectioners and caterers. The specific packages, scope and prices are on the children's parties page (in Czech) and its linked pages. We usually provide events at weekends.

• Send us an enquiry – via the form, by email or by phone. Within 2 working days we reply with an offer stating the exact price, scope, date and these terms.
• The contract is concluded once you confirm the offer by email. The date is firmly reserved only once the deposit is paid.
• A 50 % deposit is due within 5 days of confirming the offer, by card via ThePay or by transfer according to the deposit invoice. The balance is due no later than 3 days before the event. For orders placed less than 7 days before the event, the full price is due immediately.
• Cake and catering are arranged with external confectioners and caterers; we order them only after the deposit is paid and their price is always part of the offer.
• Extending the programme on site is charged per started hour according to the price list, and travel beyond 15 km according to Art. 3. We bill these in an invoice after the event, due within 7 days.

These are services with a set date that cannot be withdrawn from (Art. 6). You can cancel them by email on the following terms:

• Cancellation 14 or more days before the event: we refund everything you have paid.
• Cancellation 13 to 7 days before the event: we refund half of the deposit; the other half is a cancellation fee for the reserved date.
• Cancellation less than 7 days before the event: the deposit is forfeited as a cancellation fee; any balance already paid is refunded.
• Cake and catering: if cancelled less than 5 days before the event, you pay their full price, as they have already been ordered from the producer.
• You may move the date once free of charge if you tell us at least 7 days in advance, subject to our availability. The cancellation terms apply afresh to the new date.
• If we cancel the event (teacher's illness, force majeure), we offer an alternative date or refund 100 % of the amount paid within 14 days.

• The teachers run the programme; the parent or event organiser remains available at the venue throughout and takes the children back after the programme ends. Unless you book childminding with a kids' corner, the children remain the responsibility of their parents.
• Tell us about children's health restrictions and allergies (especially for the cake and catering) no later than 5 days before the event.
• You give us access to the venue at least 60 minutes before the start (for decorations as agreed) and a suitable space for the programme. Access or space not being provided is not a defect of the service.
• The customer is liable for damage to our equipment by children or guests beyond normal wear and tear; we charge the actual damage.
• We take and publish photos from the event only with your consent.

• We rent children's furniture and toy boxes at a daily rate according to the rental price list (in Czech); a day = 24 hours from hand-over. Collection and return take place at our premises, V Koutě 91, 397 01 Písek, at an agreed time, or we deliver the equipment for the travel cost under Art. 3.
• On hand-over you pay a refundable deposit of 1 000 CZK (in cash or in advance by transfer) and we sign a hand-over record describing the condition of the equipment.
• We refund the deposit within 3 working days after the complete and undamaged equipment is returned, using the same method you paid it with. Normal wear and tear costs nothing.
• Damage, soiling requiring professional cleaning or loss is deducted from the deposit in the amount of the actual damage; if the damage is higher, we bill the difference. We inform you of the amount by email with photo documentation.
• Late return is charged per started day according to the price list.

• These relations are governed by Czech law. Czech courts have jurisdiction over disputes; this does not affect your right to out-of-court resolution under Art. 8.
• We may amend these terms; the version in force at the moment an order is submitted or confirmed applies to that order. For ongoing childcare attendance we announce changes at least 2 months in advance and you have the right to terminate the contract without notice as of the effective date of the change.
• Contracts are concluded in Czech and archived electronically; app customers have their order history in the app.
• If any provision is invalid, the others remain in force.